Privacy statement

Last updated: 2025.03.01
This privacy statement explains how we collect, process, store, and protect your personal data when you visit our website (agneovo.com), place an order, or enter into contracts with us. It also details your rights and how you can exercise them under applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Our information

Associated Industries China, Inc.
5F-1, No. 3-1, Park Street, Nangang District,
Taipei, 11503, Taiwan
Tel: 886-2-2655-8080
Email: service@agneovo.com

2. What Personal Data We Collect

We may collect and process the following types of personal data:

First and last name
Address (billing and/or shipping)
Phone number
Email address
Country
Payment information (only when processing transactions)
Order history and purchase details
Any correspondence or inquiry you send to us

We do not collect sensitive personal data (e.g., race, religion, health data, biometric data).

Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds under the General Data Protection Regulation (GDPR):

Purpose	Legal Basis
To process and deliver your orders	Contractual necessity (Article 6(1)(b))
To provide customer support	Contractual necessity (Article 6(1)(b))
To send newsletters (only with your consent)	Consent (Article 6(1)(a))
To comply with tax and legal obligations	Legal obligation (Article 6(1)(c))
To improve our services and website experience	Legitimate interest (Article 6(1)(f))
To investigate complaints and prevent fraud	Legitimate interest (Article 6(1)(f))

How We Process Your Data

We may process your data in the following ways:

Collecting and recording information when you visit our website, fill out forms, or place an order.
Storing data securely to ensure your privacy.
Using the data for communication purposes, such as responding to inquiries or providing order updates.
Sharing your data with trusted third-party service providers (e.g., payment processors, shipping carriers), only when necessary for fulfilling your requests.

We do not sell your data to third parties. We do not use automated decision-making that significantly affects you.

Data Transfers Outside the EU/EEA

If we transfer personal data outside the European Economic Area (EEA) (e.g., to Taiwan), we ensure adequate protection by:

Using Standard Contractual Clauses (SCCs) approved by the European Commission.
Implementing additional security measures to protect your data.

If you require further details on international data transfers, you may contact us at service@agneovo.com.

Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. Cookies are small text files stored on your device. We use:

Essential cookies – Required for website functionality.
Analytics cookies – To understand visitor interactions (e.g., via Google Analytics).
Marketing cookies – To personalise advertisements.

How Long We Store Your Data

We do not store your personal data longer than necessary for the purposes outlined in this policy.

Data Type	Retention Period
Order and transaction records	7 years (for tax and legal compliance)
Customer support inquiries	2 years
Email newsletter subscriptions	Until you withdraw consent
Website analytics data	14 months

Once the retention period expires, we securely delete or anonymize your data.

Your Rights Under GDPR

Under GDPR, you have the following rights regarding your personal data:

Right	Explanation
Right to Access	Request a copy of your personal data.
Right to Rectification	Correct inaccurate or incomplete data.
Right to Erasure (“Right to be Forgotten”)	Request deletion of your personal data under certain conditions.
Right to Restrict Processing	Limit the way we use your data.
Right to Data Portability	Receive a copy of your data in a machine-readable format.
Right to Object	Object to processing for direct marketing purposes.
Right to Withdraw Consent	Withdraw consent at any time (e.g., unsubscribe from newsletters).

To exercise these rights, email marketing@agneovo.com. We will respond within one month.

Security Measures

We apply strict security measures to protect your personal data, including:

Regular security audits to identify vulnerabilities.
Encryption to protect sensitive information.
Firewalls and antivirus software to secure our systems.
Restricted access – Only authorized personnel can access personal data.

Children’s Privacy

Our website and services are not intended for children under 16 years old. We do not knowingly collect data from minors. If we discover that a child under 16 has provided personal data, we will delete it immediately.

Complaints and Supervisory Authority

If you believe your data protection rights have been violated, you may contact:

AG Neovo Data Protection Team: service@agneovo.com

Changes to This Privacy Statement

We may update this privacy statement periodically. The latest version will always be available on our website. If there are significant changes, we will notify you via email or a website notice.

Last updated: 2025.03.01